Contact Us
Questions about a review, a rating, or something you spotted on gypsysallys.com that doesn't look right? This is where you reach us. We read every message that comes in, and this page also covers what we can and can't help with, so you know where to go if your question sits outside our lane.
What we can help with
US Casinos is an independent research and comparison site covering online casinos available to US players. We're happy to hear from you if you want to:
- Flag outdated or incorrect information in one of our reviews or comparison tables
- Suggest an operator you think we should be looking at
- Ask how we arrived at a particular rating or ranking
- Point out a broken link, a factual error, or a bonus term that's changed since we last checked it
- Give general feedback on the site itself — layout, clarity, missing information
We aim to acknowledge messages within a reasonable timeframe, though as a small editorial team we can't promise instant replies. Straightforward corrections tend to get actioned faster than open-ended questions.
What we can't help with
This is an important distinction, because a lot of casino-related queries need to go to the operator or a regulator, not to us:
- Account issues — logins, deposits, withdrawals, verification (KYC) delays, or a frozen account all sit with the casino itself. We don't hold your account details and can't intervene in a dispute between you and an operator.
- Bonus disputes — if a promotion didn't credit correctly or you disagree with how wagering requirements were applied, the casino's own support team is the only party that can look into it.
- Withdrawal delays — processing times vary by casino and payment method, and we have no visibility into an individual transaction. Contact the casino's support channel directly, and keep any confirmation emails or reference numbers.
- Legal or financial advice — we write general information, not personal advice. If you need guidance specific to your situation, speak to a licensed professional.
Each casino listed on this site publishes its own support contact details — usually live chat, email, or a help centre — and that's the fastest route for anything account-specific.
Concerned about your gambling?
If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, that's a priority we take seriously — and it's not something a contact form is equipped to handle well. Visit our Responsible Gambling page for information on deposit and time limits, self-exclusion programmes, and where to find state and national support services. Most licensed US casinos also build these tools directly into your account settings.
Before you get in touch
A few checks that often answer common questions faster than waiting on a reply:
- Read the operator's own bonus terms in full — wagering requirements, game restrictions and expiry dates are usually spelled out there, and most disputes trace back to a missed condition
- Confirm the site uses HTTPS encryption before entering any personal or payment details
- Check our Terms and Conditions if your question relates to how this site operates rather than a specific casino
- If your question is about eligibility outside the US, our coverage of non-Gamstop casinos for UK players may be more relevant
A note on how this site works
US Casinos may earn a commission when readers sign up with an operator through links on this site. That relationship never decides our ratings or what we write in a review — it's simply how the site is funded. You can read more about our approach on the About Us page.
Whatever the reason for reaching out, we'd rather you ask than guess. If your query is about a specific casino's offer, please include the operator's name and, where relevant, roughly when you encountered the issue — it helps us check whether something on our end needs updating.